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Technology Analyst II (Part-Time)
Robert Morris
University seeks candidates for the part-time position of Technology Analyst II
(TA II) in the Department of Information Technology.
Reporting to
the Director, IT Customer Services, this position resolves software and hardware
problems, escalates issues appropriately, and works independently on technology
projects. The TA II assists
students, faculty, and staff with videoconferencing sessions and presentation
equipment.
NOTE: This is
a 15 - 20 hour/week part-time position with work hours that may include evenings
and week-ends. This position is not eligible for the University benefit
programs.
Responsibilities include:
-
Resolve technology
questions and problems reported by RMU students, faculty, and staff through
the Help Desk. Document incoming
questions and problems along with steps taken to resolve the issue in the
Help Desk trouble ticket system, according to department standards.
Provide appropriate follow-up and feedback to requestors.
-
Set up equipment
for classes as requested and securely store equipment when the class is
finished for the session.
-
Quickly respond to
technology issues in classrooms, as reported by faculty.
-
Set up and monitor
multi-party videoconferences.
-
Work independently
on assigned technology projects, which include upgrading software and
hardware, making service calls on printers, and replacing parts in
presentation equipment.
Participate in major projects, such as equipment upgrades, lab re-imaging,
or facility moves as requested.
-
Other duties as
assigned.
Minimum Qualifications:
-
Technology customer service excperience.
-
Excellent problem resolution skills and communication skills.
-
Experience with
any of the following: Microsoft,
Apple, or Google software products; videoconferencing equipment;
audio-visual equipment.
-
Ability work independently and without direct supervision.
-
Ability
to learn new technologies quickly.
-
Ability
to move equipment, up to 25 pounds.
Non-Exempt
Internal Application Deadline: N/A
External Application Deadline: Until
Position Is Filled
Starting Date:
As Soon As Possible
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