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  Help Desk


For More Information,
Contact:


Help Desk
412-397-2211
help@rmu.edu
rmu.edu/help

Hale 205
Moon Campus

Office Hours:
Monday - Thursday
    7am - 8pm
Friday
    7am - 5pm
Saturday
    Open for doctorate
    programs
Sunday
    Closed

24x7 Phone Support


ResNet
412-397-2299
resnet@rmu.edu
rmu.edu/resnet

Lexington Hall
First Floor
Moon Campus

Office Hours:
Monday - Thursday
    1pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm

Yorktown Hall
First Floor

Office Hours:
Monday - Thursday
    6pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm


Password Help 

Gmail password help

Account Troubles?

  • Resetting Password
    1. Click "Passwords" in the top blue navigation bar
    2. Enter you current password
    3. Enter your NEW password twice and verify that the specific box you want is checked
    4. Click Submit

**Please allow ten minutes for changes to occur. Then log out and log back in.**

What is a secure password?

  • At least 8 characters and maximum of 14 characters in length.
  • Contains at least one of each from each of the following groups: 
Group Example
Letters a, b, c, ...
Numbers 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
Special Characters ( ) ~ ! # % ^ * - + = { } [ ] : . ? /


How do I remember my secure password?

Think about phrases. The following are some examples:

The phone's for you = Phone4you! or Fone4y0u?
Read a book = re8db00k!
I love RMU = 1luvrmu!

If you need to write down your password to remember it, be sure to keep the paper locked and secured.


      How do I change my RMU Gmail Password and Sync it with Sentry Secured Services?

      To change your password, you have two options:

      1. Change your password with your Gmail account under Settings --> Acccounts.
      2. You can also change  your password via Sentry Secured Services and sync both  your Gmail Password & Sentry Password if you choose.
        1. Login to Sentry (http://www.rmu.edu/login)
        2. Click Passwords
        3. Enter your current password (for Sentry Secured Services)
        4. Enter your NEW password twice and verify that the "Gmail" box is checked
        5. Click Submit

       
       

       

      ROBERT MORRIS UNIVERSITY

      6001 University Blvd. Moon Township, PA15108 800-762-0097 © 1995 – 2011 Robert Morris University. All rights reserved.